Talk Once Limited authorised and regulated under the Compensation Act 2006 by the Ministry of Justice
Authorisation Number - CRM3167

Under this authorisation Talk Once Limited is permitted to conduct business in relation to the following areas of compensation

• Personal Injury
• Criminal injuries compensation
• Employment matters
• Financial products/services
• Industrial Injuries
• Disablement Benefits

All cases are handled directly by Law Society regulated solicitors operating within the United Kingdom.

Terms and Conditions

It is important that you read and understand our terms and conditions as they contain valuable information and legal facts. If you have any questions please feel free to contact us at support@talkonce.co.uk

About Talk Once

Talk Once Limited not a Claims Management Company however we have registered ourselves with the Ministry of Justice to adhere to a strict code of conduct.

We are not qualified to offer professional or expert advice regarding legal or personal injury matters, that information is provided directly and wholly by our panel solicitors, any professional published information is also provided by our authorised panel solicitors and any information on this website you feel is wrong or incorrect should be reported to us immeadiately.

The Agreement

If you agree to these terms and conditions you are permitted to use our website to pursue and investigate making a claim for personal injury compensation directly with our agreed panel solicitors firm. Talk Once are an introducer to a range of companies offering insurance, personal injury and other financial services.

You will be able to obtain all the relevant information regarding the acceptance of the product/services and contact details on the insurance/financial services via the telephone call to the provider. It’s important that you obtain a copy of and read the insurance/financial service providers own terms and conditions. They are the terms and conditions that you agree to by buying from them or using their services and are completely separate from ours.

We accept no responsibility, or any liability whatsoever, for the terms applying to an insurance/financial services contract entered into with our panel solicitor or for any problems or complaints that may arise in the operation of your agreed claim.

It is our understanding that all cases taken on by our panel solicitor will be dealt with on a no win no fee agreement between themselves and the client, this means that the client will not be required to payout anything except in wholly exceptional circumstances for instance where fraudulent or deliberately misleading information results in financial loss to the acting solicitor. In all normal cases the solicitor should qualify that there will be now charges made to the client and explain to them what no win no fee means

Talk Once do not charge anything to clients, we do charge panel solicitors for telephone calls and emails

Your Responsibility

To pursue a claim for personal injury compensation you will need to answer a number of questions directly with our panel solicitor. If you use the online form you will be answering questions that will be provided directly to the solicitor. It is essential that you answer questions honestly and truthfully as any false or knowingly false information intended for fraudualent use may result in that information being used aganist you in a court of law

Complaints Procedure

At Talk Once Limited we strive to achieve the highest customer service and value your feedback. Any complaints are taken seriously and should always be reported direct in the first instance by emailing the details of your complaint to support@talkonce.co.uk We aim to resolve your complaints as soon as reasonably possible, usually within 48 hours.

If this is not possible we will send you an acknowledgement within 5 business days of receiving your complaint letting you know what we are doing to resolve it and when you can expect further contact from us.

As soon as we have completed all enquiries into your complaint we will write to you confirming details of our final decision. If after 4 weeks we are not in a position to provide details of our final decision we will confirm the reasons for the further delay and provide details as to when you may expect our decision.

If after 8 weeks our enquiries into your complaint are continuing we will again confirm the reasons for this and provide details of when you should expect to receive our final decision. At this stage we will also provide an explanatory leaflet from the Ombudsman in the event that you wish to take your complaint further.

If you are unhappy with our decision you may appeal to the Ombudsman within 6 months of us issuing our final decision letter