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Outsourcing Claims

With the advent of the injury claims market being expanded during the late nineties an opportunity presented itself for the development of professional companies to deal with outsourcing claims for insurance brokers and insurers direct.

This unique opportunity led to the development of companies that could offer full claims management services for insurance providers and in turn alleviated them of the burden of this after sales service. In return for accommodating a service for outsourcing claims the management company has first hand opportunity to cherry pick the lucrative personal injury claims and vehicle hire requirements of the claimants.

The down side being that in cases where fault was the deciding factor the management company has to undertake the administration of dealing with the clients liaison with the insurers.

Outsourcing claims to such third parties also has benefits for the insurance providers who not only enjoy the relief of someone else doing the after sales leg work but they also get to make extra revenue in selling ULR (uninsured loss recovery) cover and also further monetary commissions when personal injury cases result from the claims. It would seem the outsourcing claims industry is good for everyone involved.

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